FAQs

You can browse through the list of FAQs to find answers to questions regarding purchase and sales of books on buybooksNG. If you’re a new customer, kindly read through to know more from about managing your account, payment, coupons and more.

How do I make a purchase on your site?

After browsing on our site and finding a product you wish to purchase, simply click “Add to Basket” button.

Once you have finished adding all chosen items to your cart, click on ‘Proceed to Checkout’. If you have a coupon code, be sure to enter this code and click ‘Apply Coupon’.

The checkout process involves:

Inserting your billing and shipping address/es and confirming the agreements to the terms and conditions. Then enter your credit card payment details or click the pay on delivery option. Review your order before confirming your purchase. It is safe to use your card on our site. Purchase with confidence: rest assured that all transactions made on www.buybooks.ng are secure and encrypted.

What books can I purchase on BuyBooksNg store?

BuyBooksNg offers a wide array of books ranging from children’s books, storybooks, and primary/secondary school textbooks, tertiary books across all disciplines, motivational or religious books and stationery.

How long do I have to wait to receive the books I ordered?

Once you have submitted your order, we will process it within 24 working hours, delivery takes 24 working hours within Ibadan and 2 – 5 working days depending on the location outside Ibadan.

How can I change my shipping and/or billing address?

To change your details, simply log in via ‘My Account’ and go to ‘My Settings’ at the top right of the screen. Here you can make the necessary adjustments to your account settings, including updating your shipping and billing addresses.

If you would like to change these details while waiting for your product to be delivered, kindly contact us so we can ensure your order is shipped to the correct address.

Can I track my delivery?

You can easily find out about the progress of your delivery by emailing us at info@buybooks.ng, call or whatsapp on 09060004528. Our friendly staff will be happy to inform you of your order status. Just remember to quote your order number in your email.

How can I reset my Login and/or Password?

If you have forgotten your Username or Password, click the ‘Lost your Password?’ link when logging in to kick-start the password recovery process. Follow the prompts to provide your email address or username and we will email your password details directly.

If you encounter any further problems logging in, please don’t hesitate to contact us.

I received the wrong product. What can I do?

If you receive an item you didn’t order, please contact us so we can rectify the situation as soon as possible.

How do I make changes to my account details?

You can make changes to your account details at any time. Simply log in using your email address and password, and select the ‘My Account’ link at the top right of the home page.

Once signed in, you can make the changes you need.

What is the mode of delivery?

We ship via express mail services through carriers like DHL, Fedex. We also employ other means of delivery services within the country.

What countries do you ship to?

Buybooksng Bookstore delivers all over Nigeria and outside.

How much does it cost to deliver to my country?

Buybooksng Bookstore currently offers shipping across Nigeria. Delivery cost varying with the location and quantity of purchase.

Can I cancel my order?

Buybooksng Bookstore considers order changes on a case-by-case basis. Please contact us if you require assistance changing or cancelling an already submitted order.

I have not received my order. What action do I need to take?

Once you have submitted your order, it will generally take 7–10 working days to be delivered. If, after this time, you have still not received your product/s, please email us at info@buybooks.ng, quoting your order number to check the status of your order.

Sometimes shipping delays result from titles being unavailable at the time of ordering

Contact us if you have any questions or are unable to track your order online.

What should I do if I have ordered the wrong product?

If you have completed the order and submitted payment details, then please contact us as soon as possible. To further expedite the process, email info@buybooks.ng, call or whatsapp 09060004528

Can I order titles that are currently not available on Buybooksng store?

Our customer agents are always online to attend to you concerning any book title not listed on Buybooksng online store; you can email us, call in, send a SMS or send a whatsapp message of your book requests and it will be attended to.

How soon can I expect a response after contacting Buybooksng?

You can expect to hear from us within 24–48 hours. To move things along more quickly, though, you can email info@buybooks.ng, call or whatsapp 09060004528

Is my order secure?

Buybooksng uses a secure payment gateway to process all orders. We also adhere to a strict privacy policy when handling your details.

Can I get a discount with my purchase?

Discounts on the site are extended in two circumstances:

When there is a storewide campaign enabling customers to purchase titles for a discounted price. These events are usually extended to everyone, so you will not need a discount code to generate the discount.

When we run short, targeted marketing campaigns directed at specific customers. In this case, discount codes will be extended via various channels for a limited time. When a discount code is required, please click on ‘My Cart’ to enter your discount code before clicking ‘Apply Coupon’.

Which are the payment methods on Buybooksng?

After selecting the books you want on the website and proceeding to checkout, the next step is payment. You can make payment directly on our website through secure channel online using Master card, Visa card or Electronic Transfers. You can also make payment on delivery.

Contact Customer Service

Our customer service agents are always online and available to attend to your needs. You can call in, send a SMS or a whatsapp message of your list of books or send an email. We are always happy to serve you.

Email us at info@buybooks.ng

Call us at our Customer Service Office on +2349060004528

Whatsapp on +2349060004528